Summary
ICT performing well across all metrics. EMR upgrade project progressing to plan.
Key Performance Indicators
| Metric | Current | Previous | Target | Trend | Status | Commentary |
|---|---|---|---|---|---|---|
| System Uptime | 99.8% | 99.6% | 99.5% | ↑ 0% | Excellent uptime this month. | |
| Open Support Tickets | 18 | 25 | 20 | ↓ 28% | Good progress on backlog clearance. | |
| Security Incidents | 0 | 1 | — | ↓ 100% | No security incidents. | |
| Projects On Track | 85% | 80% | 80% | ↑ 6% | EMR upgrade on track for April. |